Welcome to Crouch Manor Confectionary (crouchmanor.com). Your privacy is incredibly important to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or submit an inquiry for a custom order.
Information We Collect
We only collect the information necessary to provide you with delicious treats and excellent customer service.
Information You Provide Voluntarily: When you fill out our contact or custom order inquiry form, we collect personal details such as your name, email address, phone number, and any event details or dietary restrictions you share with us.
Automated Information (Cookies & Analytics): We use Site Kit by Google (which integrates with Google Analytics) to understand how visitors interact with our website. This automatically collects anonymous information like your IP address, browser type, pages visited, and the time/date of your visit.
Spam and Security Protection: We use Cloudflare Turnstile to protect our website from spam and bot submissions. This service analyzes basic browser telemetry to confirm you are a human, but it does not track your data across the internet.
How We Use Your Information
We use the information we collect strictly to run Crouch Manor Confectionary. Specifically, we use it to:
Respond to your questions, custom order requests, and feedback.
Coordinate custom order details, pickup times, or deliveries.
Analyze website traffic to improve user experience.
Protect our forms from malicious spam bots.
We do not sell, trade, or rent your personal information to third parties.
Third-Party Services We Use
To keep our website running smoothly, we utilize trusted third-party plugins and hosting services that may process your data:
Hostinger: Our website hosting provider. They maintain server logs which record generic technical data (like IP addresses) for security purposes.
Google Analytics (via Google Site Kit): Helps us monitor traffic. Google has its own privacy policies regarding how they handle analytics data.
Cloudflare: Assists in protecting our forms from spam via automated bot-detection.
How We Protect Your Data
We take the security of your personal information seriously. Our website uses an SSL certificate (indicated by the https:// in our web address), which encrypts data transmitted between your web browser and our server to ensure your form submissions stay secure.
Your Rights and Choices
Cookies: You can choose to disable cookies through your individual browser settings if you prefer not to be included in our anonymous traffic analytics.
Data Access and Deletion: If you have submitted a form through our website and would like us to delete your personal information from our email records, please contact us at any time.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us.
